Published On: 21/09/2022|2.1 min read|

Client Support Associate at LIFT Financial

Client Support Associate
Job purpose:

We're looking for a proactive friendly person to join our LIFT-Financial team.

Principal accountabilities:

Providing an efficient new business processing service for sales consultants, completing trades/fund switches, liaising with product providers and ensuring that new business is set up correctly
Providing administration support in relation to valuations, transfer of servicing and client reviews to allow sales consultants to conduct efficient client meetings
Providing an effective link between the client and the consultant ensuring that both are kept up to date with all matters relating to their financial affairs
Ensuring that all client information is stored on the relevant system, and it is updated accurately and timely checking that all compliance requirements are met
Preparing invoices for work completed for clients
Issuing original policy documents to clients where appropriate and checking that copy documents/contract notes are issued within the agreed turnaround timescale ensuring they are accurate and reflect the requirements of the client
Provide post-meeting administration support to consultants ensuring that all work is completed within agreed timescales
Ensuring that any complaints (formal or informal), breaches or losses are reported to the Compliance Officer at the earliest possible opportunity
To undertake reasonable additional duties at the request of your Line Manager as may be required from time to time

Essential requirements:

Basic knowledge of all products and funds falling within the area of responsibility
Ability to build relationships with consultants and ensure an effective relationship is maintained
2 years previous experience of working for an IFA
Desirable requirements:

Certificate in Financial Services/Planning
Intermediate skills in Intelligent Office
Why work for LIFT?

Discretionary annual bonus
23 days holiday, plus bank holidays, plus a bonus day off for your birthday
Holidays increase with the length of service – 24 days after 3 years, 25 after 5 years
Option to buy or sell up to 5 days additional days holiday via salary sacrifice
Flexible working hours between 7 am and 6 pm – we all have busy personal lives
Permanent Health Insurance
5% employer/3% employee pension contribution – plus 50% employer NI saving too
4 x Death in Service
The ‘bonus’ extras…

We encourage exams for all roles at LIFT. If a qualification will help you progress and grow within your role, we will support you on your learning journey
Quarterly staff recognition and rewards
If this fantastic job opportunity is something you would be interested in applying for or you have any questions about this role, please give us an email: